WelTel Health, a secure SaaS
virtual care platform

The WelTel Platform is a robust, secure SaaS solution for patient-centered engagement and virtual care, designed to work on any device, and easily configurable to suit the unique needs of each user. Compliance with major global data privacy regulations provides secure, seamless information exchange between patients and their known health care teams. WelTel leverages 2-way texting, the world’s most widely used messaging technology to ensure maximum access and reach. AI-powered natural language processing generates novel data insights that improve health care delivery and increase user satisfaction.

Key Features

SMS icon
AI-powered 2 way
communication
Efficient outpatient follow-up
Care icon
Integrated
virtual care
Intuitive & configurable
Data icon
Real-time data visualization
Precision care through real-time data insights
Monitor icon
Remote patient
monitoring
Flexible & collaborative patient care
Reminder icon
Automated reminders
& scheduling
API integration with existing EMRs
Document icon
Secure photo & document exchange
Streamlined patient management

This is only a glimpse...

Learn more about WelTel’s full suite of tools. Enter details below for an overview.
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How WelTel Works

Step 1

WelTel
system
configuration

Step 2

Integration with
clinical
workflows

Step 3

Streamlined
patient
enrollment

Step 4

Automated
patient
engagement

Step 5

AI-powered triage
for priority
follow-up

Step 6

Timely access
to appropriate care
& services

Step 7

AI & data analytics
to improve
health care delivery

Step 8

Ongoing
follow-up & care for improved
patient outcomes

Step 9

Increased
system efficiencies
and job satisfaction

Use Cases

Patients with chronic & complex conditions

WelTel improves outcomes in chronic disease through early detection of warning signs and more timely access to appropriate care that reduces ER visits and hospital readmissions. The integrated platform supports streamlined and efficient management for patients with complex or chronic diseases such as diabetes, hypertension, heart failure, and asthma.
Doctor and patient illustration

HIV prevention with
PrEPmate

PrEPmate by WelTel is the scalable, affordable, evidence-based solution that improves retention, adherence, and satisfaction for patients taking HIV pre-exposure prophylaxis (PrEP) medication. PrEPmate provides the digital patient engagement and follow-up tools you need to help PrEP clients navigate every step of their health-care journey.
PrEPmate logo

Mental health & wellbeing
at schools and the workplace

WelTel provides an effective, convenient platform to help HR managers and counselors provide proactive, personalized support to make mental health and resilience a top priority in their organization. Patients and clients using WelTel report feeling connected, cared for and empowered — essential for strengthening relationships and building trust.
Brain illustration

Substance use & addiction
in at-risk populations

Extensive peer-reviewed research has proven WelTel promotes positive behavior change in hard to reach populations reduces unnecessary ER visits, and builds healthier communities.
Mental health illustration

Contact tracing & patient support for epidemics and pandemics

Initially developed in response to the HIV/AIDS crisis in Kenya, WelTel is purpose-built for managing and monitoring outbreaks of infectious disease. Designed for rapid scale-up and seamless integration into any system, the WelTel platform makes it easy to track contacts and high-risk individuals through their mobile phones. The system uses natural language processing (NLP) and machine learning to harness artificial intelligence (AI) to capture data, predict and provide insights for improving delivery of health services in response to HIV, tuberculosis, Ebola and other emerging threats.
Pandemic tracing illustration

Clinical trials & research

WelTel works with health researchers, specialists, hospitals and governments
to deliver science-based virtual health services for a variety of applications. The WelTel platform is fully configurable to suit the needs of your patients, clinic or specific use case. The intuitive interface works in any healthcare setting as a standalone system or alongside existing EMRs.
Research illustration

Pediatric & adolescent care
and management

WelTel is a proven way to provide young patients and their families with the support and encouragement they need following diagnosis of a serious illness. WelTel’s user-friendly platform allows seamless integration of 2-way SMS texting, voice, video, photo, and document exchange, tailored care plans, educational resources, and more. It also helps families overcome geographic barriers, providing a connection with their regular caregivers so they can share specific concerns, ask questions, or report changes in their child’s condition between regular appointments.
Pediatric illustration

Primary care

WelTel is a proven way to provide young patients and their families with the support and encouragement they need following diagnosis of a serious illness. WelTel’s user-friendly platform allows seamless integration of 2-way SMS texting, voice, video, photo, and document exchange, tailored care plans, educational resources, and more. It also helps families overcome geographic barriers, providing a connection with their regular caregivers so they can share specific concerns, ask questions, or report changes in their child’s condition between regular appointments.
Primary care illustration

Specialty care

WelTel is a proven way to provide young patients and their families with the support and encouragement they need following diagnosis of a serious illness. WelTel’s user-friendly platform allows seamless integration of 2-way SMS texting, voice, video, photo, and document exchange, tailored care plans, educational resources, and more. It also helps families overcome geographic barriers, providing a connection with their regular caregivers so they can share specific concerns, ask questions, or report changes in their child’s condition between regular appointments.
Special treatment illustration
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